Privacy Policy
Effective Date: 7 November 2026
Welcome to Harley Street Medical Wellness ("Harley Street Medical Wellness," "we," "our," or "us").
At Harley Street Medical Wellness, we are committed to protecting your privacy. This Privacy Policy outlines the types of information we collect when you use our website and how we use, disclose, and safeguard that information.
By accessing or using our website, you agree to the terms outlined in this Privacy Policy.
Personal Information
When you visit Harley Street Medical Wellness, we may collect personal information that you provide to us, such as your name, email address, phone number, and other contact details when you fill out our contact forms or request appointments.
Non-Personal Information
We may also collect non-personal information automatically when you visit our website. This may include information about your device, browser, IP address, and usage patterns.
How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your inquiries and provide you with information about our clinic and services.
- To schedule and confirm appointments.
- To improve our website and services.
- To send you promotional materials, newsletters, and updates with your consent.
- To comply with legal obligations.
Disclosure of Your Information
We may disclose your information to the following parties:
- Service Providers: We may share your information with third-party service providers who assist us in operating our website and providing our services.
- Legal Compliance: We may disclose your information when required by law, court order, or legal process.
Security
We take the security of your information seriously and employ reasonable measures to protect it. However, please note that no data transmission or storage can be guaranteed to be 100% secure.
Your Choices
You can opt out of receiving promotional emails from us by following the unsubscribe instructions provided in those emails. You can also contact us to update or correct your personal information.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Effective Date." We encourage you to review this Privacy Policy periodically.
Automated replies on Facebook and Instagram
We run the Facebook Pages and Instagram accounts of Harley Street Medics, Harley Street Aesthetics and Harley Street Wellness. When you comment on our posts or send us a message on these pages, our system may reply to you automatically, using information approved by our clinics (for example prices, opening hours and booking links). Questions about symptoms, side effects or medical treatment always receive a standard message asking you to contact the clinic, NHS 111 or 999. Our system does not give medical advice.
To send these replies we process:
- the text of your comment or message
- your name or username and your account ID on Facebook or Instagram
- the post your comment was made on, and the date and time
We use this information only to reply to you and to check the quality and safety of our replies. We do not use it for advertising and we do not sell it. Our lawful basis is our legitimate interest in answering enquiries sent to our pages. If your message includes health information, we use it only to send you the right standard reply and to let our clinical team follow up where needed.
The following service providers process this information on our behalf, under contract: Meta Platforms (Facebook and Instagram), n8n GmbH (automation software), Groq Inc. (AI service that drafts reply text) and Google (Google Workspace, where we keep an internal log of replies). Some of these providers may process data outside the UK; where they do, we rely on appropriate safeguards such as the UK International Data Transfer Addendum.
We keep records of automated replies for 90 days and then delete them.
How to delete your social media data
To ask us to delete the information we hold about your comments or messages on our Facebook or Instagram pages, email hello@harleystreetmedicalwellness.co.uk with the subject "Delete my social media data" and include your Facebook name or Instagram username. We will delete it within 30 days and confirm by email. You can also delete your own comments at any time on Facebook or Instagram.
Pinterest Integration and Automated Publishing
Harley Street Medical Wellness is developing an internal integration to publish clinic-owned content to its authorised Pinterest business accounts, including treatment-specific accounts. The integration uses our self-hosted n8n automation system and will operate only with the necessary account authorisation and Pinterest API access.
Information processed and its purpose
Depending on the permissions granted, we may process Pinterest account identifiers and usernames, board identifiers and names, Pin identifiers, authorisation tokens, publishing content and technical publishing records.
Publishing content includes images, videos, titles, descriptions and destination links. Technical records may include timestamps, publishing status and error messages.
We use this information to connect authorised accounts, select the correct treatment account and board, publish and manage clinic content, prevent duplicate submissions and resolve technical problems.
The integration is not intended to collect patient records, private medical information, Pinterest passwords or private messages. We do not sell Pinterest data or use it to train AI models.
Storage, access and sharing
Integration information is processed through our hosting and automation infrastructure. Access is restricted to authorised personnel and supporting service providers. Content and technical information necessary for publishing are transmitted to Pinterest.
We apply appropriate technical and organisational safeguards to protect integration information, including authorisation tokens.
Retention and deletion
We retain Pinterest integration information only for as long as necessary for its authorised purpose. When access is revoked, the integration is discontinued, information is no longer necessary, or deletion is required by Pinterest or a valid request, we stop the relevant processing and delete associated Pinterest data without undue delay, within applicable requirements and no later than 30 days where required by Pinterest’s developer terms.
Deletion from our integration does not automatically remove Pins already published on Pinterest.
Disconnection and privacy requests
Authorised account owners can revoke access through Pinterest’s account settings. For questions or requests concerning disconnection, access, correction or deletion of information held by our integration, contact:
hello@harleystreetmedicalwellness.co.uk
We may verify your identity and authority over the account before completing a request.
Contact Us
If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:
London: 020 4628 3137
Glasgow: 0141 488 8985
Email: hello@harleystreetmedicalwellness.co.uk
Address
London:
2 Grosvenor Gardens
London SW1W 0DH
Opening times:
Monday to Friday: 09:00 - 18:00
Saturday: 10:00 - 16:00
Glasgow:
5th Floor, Ingram House
227 Ingram Street
Glasgow G1 1DA